Privacy Policy

Your Privacy is Sacred to Useadline

Last Updated: 09/18/2025

Information We Collect

Personal Information:

  • Name, date of birth, email, phone, shipping address

  • Payment information (processed securely, never stored)

  • Health questionnaire responses (optional)

Health Information:

  • Laboratory test results and analysis

  • Sample tracking and processing data

  • Communication with our support team

Technical Information:

  • Website usage data (anonymized)

  • Device and browser information

  • IP address for security purposes

How We Protect Your Information

Data Security:

  • 256-bit SSL encryption for all data transmission

  • HIPAA-compliant laboratory partners

  • SOC 2 certified data centers

  • Regular security audits and monitoring

Access Controls:

  • Only authorized personnel can access your data

  • Multi-factor authentication required

  • Regular access reviews and updates

How We Use Your Information

To Provide Services:

  • Process your test and generate results

  • Communicate important updates about your order

  • Provide customer support and answer questions

To Improve Our Services:

  • Analyze trends to enhance our testing (anonymized data only)

  • Develop new health insights and recommendations

  • Ensure quality control and accuracy

For Legal Compliance:

  • Comply with applicable laws and regulations

  • Respond to legal requests when required

  • Protect against fraud and abuse

What We DON'T Do

  • Never sell your personal information

  • Never share results with insurance companies

  • Never use your data for marketing without consent

  • Never share identifiable information with third parties

Information Sharing

Laboratory Partners:

We work with HIPAA-compliant laboratories (Doctors Data) to process your samples. They only receive information necessary to complete testing.

Service Providers:
Limited data sharing with shipping partners and payment processors, all under strict confidentiality agreements.

Legal Requirements:
We may disclose information if required by law, court order, or to protect public safety.

Your Rights

  • Access: Request a copy of your personal information

  • Correction: Update or correct your information

  • Deletion: Request deletion of your personal information

  • Portability: Receive your data in a portable format

  • Opt-out: Unsubscribe from marketing communications anytime

Contact Us:

Phone: (214) 646-1153

Data Retention:

We retain your information for 7 years to comply with laboratory regulations, then securely delete unless you request earlier deletion.

Changes to This Policy:

We'll notify you of any material changes via email and update the "Last Updated" date above.

By using VitalDecode services, you consent to this Privacy Policy. Your trust is everything to us.

This content is intended solely for educational and informational purposes. It is not meant to be used for diagnostic decisions and should not replace guidance from a licensed medical professional. Always consult your physician or qualified healthcare provider with any questions related to the diagnosis, treatment, or management of any health condition or concern. Please note: due to state regulations, our testing services are not available in New York.